Currency

All prices on this website are quoted in AUS Dollars.

Shipping Policy

SHIPPING COSTS (PHYSICAL GOODS)

Wu Tao International ships orders to postal addresses around the world.  Shipping costs are based on purchase price with a small difference between Australian and International shipping costs.

SHIPPING METHODS

We use Australia Post standard surface mail plus your own national postal service for our shipping, unless you explicitly instruct us otherwise and pay any extra costs.

SHIPPING

Your orders are processed and dispatched within 2-3 business days of the order being placed.  Please make sure to put your full and correct address at the time of purchase to enable fast and efficient delivery.  The initial despatch is at our risk – if it fails to arrive within 6 weeks we will re-send your order at no extra charge to you.  

LEVIES AND TAXES

Outside Australia, it is your responsibility, (not Wu Tao Internationals), to pay any tax or levy that your government may choose to impose on your purchase from us.

OUT OF STOCK

If an item is currently out-of-stock we will inform you, and give an approximate time of delivery or alternatively offer a refund or substitute item.  Please note that we cannot control third-party suppliers no longer stocking items. In all cases, we promise to act fairly and responsibly.

Refunds Policy

GOODS ARRIVED DAMAGED?

We will, of course, immediately replace or refund any goods or services bought by you from us and found to be defective.  Please make sure you contact us within 7 days of accepting delivery.

HAVE YOU CHANGED YOUR MIND?

Unfortunately, we cannot offer refunds if you simply change your mind post-purchase.

TRAINING PROGRAMS

In the case of training programs, we do not offer refunds post-purchase, as by that stage we have already committed resources to you. Nor do we offer refunds if you are unable, for whatever reason, to complete a course.  We do however offer a refund on the Instructor Training course if all the materials are returned as new with a written or email withdrawal from the course within 15 days of purchase . Please see the conditions of refund on the training page.

Wu Tao International

ABN 20688024672